Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all inquiries in English.

Our customer care is open from 08:00 to 16:30 GMT+1/CEST.

Email: customercare@newbie.com

Customer support is closed on the following days: 

2024
01 January 2024
06 January 2024
29 March 2024
31 March 2024
01 April 2024
01 May 2024
09 May 2024
19 May 2024
06 June 2024
22 June 2024
02 November 2024
25 December 2024
26 December 2024

For questions about online delivery during peak season, please see updated information on our Delivery Policy here.